How It Works
A simple process, built around your approval.
The Performance-Based Model
If we find nothing, you pay nothing.
There's no upfront fee and no required vendor change. ICC is paid only when we generate a financial benefit for your organization.
The review carries no downside for you. Let's get started.
A Simple Process
Four steps, start to finish
The same low-friction path applies to every expense category we review. It all starts with a recent bill.
- 01
Start With a Recent Bill
Send us a recent utility, waste, telecom, or industrial laundry invoice for an initial confidential review.
- 02
We Validate the Costs
ICC reviews pricing, rates, billing details, service levels, contract terms, and available benchmark information.
- 03
You Review What We Find
If we identify an opportunity, we explain the findings and the recommended next step. Nothing moves forward without your approval.
- 04
Monitor & Protect
After savings are implemented, ICC continues monitoring applicable charges for pricing and contract compliance. When discrepancies occur, we work directly with your vendors to get them corrected.
What to Expect
Low effort on your side, from day one
A clear timeline
A full audit typically completes in 8–12 weeks. In many cases we surface cash-flow improvements in as little as one week.
No disruption
The work runs entirely off-site against your invoices. Your team keeps working and your vendors stay in place unless you choose otherwise.
A simple start
Provide online invoice access — or one to three months of invoices and a letter of agency — and we take it from there.
Why an Outside Expert
These invoices take years to learn to read.
It takes many years of focused experience to learn the ins and outs of the utility, telecom, industrial laundry, and waste industries — the contracts, the tariff interpretation, and the hundreds of confusing billing codes.
ICC pairs that specialized experience with a proprietary benchmarking database, so your costs are measured against what comparable organizations actually pay — not just against last year's budget.
What getting started looks like
- Online invoice access, or 1–3 months of invoices
- A letter of agency so we can work on your behalf
- Everything else runs off-site — no lift for your team
Most vendors are protected by a 36 months statute of limitations. The longer an overcharge runs, the less of it can be recovered.
The Track Record
Most reviews turn something up
of audits find an error or overcharge
data points in our benchmark
typical audit — savings sometimes in a week
Upfront — performance-based; you pay only when you benefit
The Bottom Line
Practical takes on the costs worth questioning
Steve Thompson's podcast, videos, and newsletter — real perspective on operating expenses, vendor billing, and protecting cash flow. Worth a listen before your next invoice.