About Integrity Cost Consulting
We eliminate overcharges and billing errors to protect your cash flow.
The Problem We Solve
Why overcharges survive for years
Recurring vendor costs are set up to go unchallenged. Four forces keep it that way — and each one is exactly what ICC is built to counter.
The burden is on you
Vendors place the responsibility for verifying charges on the customer — the party least equipped to catch an error.
It takes real training
Properly verifying utility, telecom, waste, and laundry charges takes specialized, hard-won expertise.
Invoices hide the errors
Obscure, code-dense invoices are exactly where overcharges and billing errors go unnoticed month after month.
Overspending compounds
Once an inflated cost lands in a forecast or budget, it becomes the baseline — and quietly grows from there.
Experience From Both Sides
We've sat on the other side of the table.
Our team has worked inside the kinds of organizations we now review — in accounting, finance, billing, sales, and management roles, including at utility, telecom, waste, and laundry vendors.
That vantage point lets us read your costs from the vendor side as well as the client side, which makes it easier to spot the issues, inconsistencies, and opportunities that others miss — all while keeping the same vendors you use today.
Leadership
Steve Thompson
Founder & President
Steve founded Integrity Cost Consulting after experiencing firsthand a problem many accounting and finance professionals may not realize exists.
Throughout his career in accounting and finance, Steve considered himself resourceful and diligent about managing expenses. Yet he discovered that even with strong financial oversight, his organizations were still leaving significant money on the table in certain recurring expense categories.
The problem wasn't a lack of financial expertise. It was a lack of category-specific expertise.
Vendors in areas such as industrial laundry, waste and recycling, telecom, and utilities work within their pricing structures every day. Most accounting and finance teams don't…and can't reasonably be expected to know what every charge should be or what comparable organizations are paying.
That realization became the foundation for ICC: give the organizations paying the bills access to specialized expertise and independent benchmarks to help level the playing field.
Today, ICC helps organizations uncover billing errors and overcharges, recover lost money, and reduce recurring operating expenses, with minimal demands on their internal teams.
“If we don't find savings or refunds for you… you don't pay us.”
It's that simple.
Our No-Cost, Unbiased Model
Aligned with your outcome, by design
ICC does not charge upfront fees. We are paid only if we succeed in improving your cash flow — so our incentive is the same as yours from the first invoice to the last.
data points in our benchmark
recurring expense categories
of audits find an error or overcharge
Upfront — performance-based; you pay only when you benefit
The Bottom Line
Practical takes on the costs worth questioning
Steve Thompson's podcast, videos, and newsletter — real perspective on operating expenses, vendor billing, and protecting cash flow. Worth a listen before your next invoice.